FAQ's

Classic is headquartered in Preston, VIC. However, we cover all of Australia and New Zealand through our regional offices and partners. To know more about our regional offices, please visit the contact us page or send us a query and we will revert to you at the earliest.

Classic offers credit accounts to pre-approved customers. New and non-account customers can make payment via cash, electronic funds transfer, cheque, or credit card (processing fee may apply).

Yes, order can be collected from our regional warehouses. For further information, please call us on 1300 244 377.

To place an order, please call us on 1300 244 377. Our product experts are available during normal work hours to help you with your project requirement, scope assessment, product selection, estimation and purchase processing.

You can also send us a request for sample/quote by filling the contact us form.

Please refer to Classic’s order cancellation policy.

The minimum order quantity might vary by product. For information on the minimum order quantity of your selected product, please call us at 1300 244 377 or send us a query through the contact us form and we will revert to you in quick time with the response.

The lead times for products vary based on the type of product and the destination. For latest information on the lead times for your order, kindly call us at 1300 244 377 or send us a query through the contact us page with clear reference to the order number.

Yes, you can request samples of our products through the contact us page.

Yes, Classic works closely with the customers, users and regulators to design and manufacture products that comply with the Australian standards and BCA guidelines.

Installation lead times vary based on product availability, site readiness and location. For further information, please call us at 1300 244 377 and provide us with detailed project information or contact us through our contact us page.

Yes. Classic team has the fastest product installation lead times in the industry.

To view warranties and maintenance information for a Classic product, please visit the respective product page on our website through the menu or download the datasheets in the download section.

Product lead times vary based on the type of product, current stock availability and the delivery destination. For further information, please send us a query through the contact us page or call us with the requirement details at 1300 244 377.

Classic offices are open from 8 AM to 5 PM from Monday to Friday.

View Classic Architectural Group’s terms and conditions of sale. Classic’s regional and international partners/agents will have their own conditions of sale and these should be discussed with the relevant local distributor.

At Classic, we process the orders as soon as we receive the official confirmation in written format. The lead times for delivery of our products vary based on the nature of product and the destination. For further information on the delivery date and time, please contact us at 1300 244 377 or send us a query through the contact us page.

Yes, customers can make payment via electronic funds transfer, cheque, or credit card (processing fee may apply).

Please send the completed credit application form to accounts@classic-arch.com. We will process it and revert to you. To request the credit application form to accounts@classic-arch.com We will process it and revert to you. To request the credit application form please click hereplease click here.

Please call us at 1300 244 377. Kindly provide the customer service representative with all the relevant information of your order including the Order number for latest information and updates.

Classic offers a wide range of floor and car park safety and access products including architectural entrance matting, stair nosing, tactiles, trims, covers, skate deterrents, bike racks, wheel stops, etc. For further information please visit our product search page.

For assistance with the products, you have multiple options:
1) Please visit our product search page to view our products based on your project requirements
2) Call us at 1300 244 377
3) Download our catalogue to view details of our products
4) Send us a query through the contact us page

Different levels of warranty is offered for different Classic products. For further information, please visit the respective product pages on our website, download our catalogue or refer to Classic’s warranty policy document.

The delivery charges vary based on the purchased product and address of delivery. To get accurate delivery information for your order, please call us at 1300 244 377 or send us a request for information using the contact us form.

To view the application/installation guides, please visit the download section of our website.

Yes. To request the fire or slip test certificates, please send us a query through the contact us page or call us at 1300 244 377.

For pricing, please call us at 1300 244 377 and speak to a Classic representative. Alternatively, please send us a query through the contact us page on our website.

Product Enquiry

Basic stainless steel skate deterrent

FAQ